Shipping Policy – Void Asylum°
Fast Shipping Worldwide
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      When will I get my order?

      Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

      depends on your location, but can be estimated as follows:

      • USA: 3–4 business days
      • Europe: 6–8 business days
      • Australia: 2–14 business days
      • Japan: 4–8 business days
      • International: 10–20 business days

       

      [Covid-19] When will I get my order?

      Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may

      continue to increase until things get back to normal. We're seeing delays in our supply chain,

      including distributors and shipping carriers as the entire industry is grappling with challenges.

      Where will my order ship from?

      We work with an on-demand order fulfillment company with facilities worldwide!

       

      Will I be charged customs for my order?

      An additional customs and tax fee can occur on international orders. This fee is not in our control

      and is assessed by your local customs office. Customs policies vary widely for every country so

      please check with your local customs office directly to see if they apply duties and taxes to your

      purchases.

       

      My order should be here by now, but I still don't have it. What should I do?

      Before getting in touch with us, please help us out by doing the following:

      • Check your shipping confirmation email for any mistakes in the delivery address
      • Ask your local post office if they have your package
      • Stop by your neighbors in case the courier left the package with them

      If the shipping address was correct, and the package wasn't left at the post office or at your

      neighbor’s, get in touch with us at voidasylumclothing@gmail.com with your order number.

      If you did find a mistake in your delivery address, we can send you a replacement order, but

      shipping will be at your own cost.

       

      Orders

      How are your products made?

      We work with a print-on-demand drop shipper. They have locations worldwide, so depending on

      where you are, your orders are printed and shipped from the facility that can do it most efficiently!

       

      How do I track my order?

      You’ll receive a tracking link via email when your order ships out. If you have any questions about

      your tracking or shipment, drop us a line at voidasylumclothing@gmail.com .

       

      I received a wrong/damaged product, what should I do?

      We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you

      quickly, please email us at voidasylumclothing@gmail.com within a weeks' time with photos of the

      damaged product, your order number, and any other details you may have about your order.

      We’ll get back to you with a resolution as soon as possible!